FAQ's
We have put together some frequently asked questions to guide you through our printing process from leaflets to business cards, posters to roller banners we have it all covered! Can’t find the answer you are looking for?
We have put together some frequently asked questions to guide you through our printing process from leaflets to business cards, posters to roller banners we have it all covered! Can’t find the answer you are looking for?
How do I place an order?
Ordering through our website is really simple; once you’ve paid for your order you can upload your artwork directly online. Just add products to your basket and checkout.
How do I send my artwork?
Once you have placed your order you will see an order confirmation screen. There will be a link to upload artwork on this page. We will also send you an order confirmation with a link to upload artwork as well.
Which methods of payment do you offer?
We accept payment from all major credit and debit cards. All our online payments are securely powered by STRIPE.
What are the cut off times?
Our cut off time for all orders is 4pm, by which time we need both payment and print-ready-artwork to meet any turnaround (s) specified. All orders are subject to delay if there are issues with payment and/or artwork.
Can I make changes to my order once placed?
Due to the quick turnarounds that we offer, we are unable to make any changes to the artwork / order once your artwork has been approved so please bear this in mind. If your order hasn’t yet been approved and you need to make a change, don’t worry! We will be able to cancel your order so that you can place a new one with the amended info.
What should I do if my order or payment fails?
Contact us via phone or email and we will be happy to assist.
Can I choose what machine and/or production facility my work goes down?
As our system automates the best possible route for your job to go down based on a number of factors, we cannot guarantee it will be made on any specific press.
How do I accept a quote?
All quotes will be sent out via email. On your quotation email there is a big button to take you to our website where you can place the order using our usual checkout flow.
Why do I need to pay VAT on my job?
How much is delivery?
Delivery is always included in the price shown on the website meaning that there are no hidden or extra payments to add on at checkout.
Can I have an upgraded delivery?
You can opt for a Pre-12pm (£5.00 extra) or a Pre-10:30am delivery (£14.00 extra). You will be able to choose these upgrades at the checkout stage.
Can I change the delivery address on my order?
We can change the delivery address on an order right up to the point that it is sent to print. At this point the delivery info is attached with all the other job info on the production floor. It may still be possible to change at this stage but can occur delays. Contact us to discuss.
2 Day Deliveries
Please note, we unfortunately don’t deliver to Jersey, Guernsey or the Republic of Ireland. Sadly, we don’t deliver outside of the UK. If you live within the following areas, delivery may take an additional working day: